Holiday Inn Express Pigeon Forge – Sevierville, an IHG Hotel

I loved the Sunday church option within the hotel for guests of the hotel. The lady on the 1st shift on Saturday, Dec 21, 2024, was very nice and accommodating, allowing us to not only check in early but also to get us the room we requested. I enjoyed the breakfast and the varieties offered. I liked the friendliness of some staff workers we encountered minis the 2nd shift employee on Saurday and Sunday night. She refused to speak or welcome guests upon entrance into the lobby. Ample parking. Non-smoking hotel and no pets policy (or at least none were there during our stay). The location was great. The hotel is easy to get into and out of. Right next to (walking distance) to the movie theater/movies and shopping across the street. The room type: King, king room... no balcony. Only queen rooms have balconies. Still, our room was nice and peaceful on the top floor at the end of the hall. No noise or loud music.

"What I loved most about this property was how exceptionally clean it was. The rooms are incredibly spacious and impeccably maintained. Breakfast was delightful—delicious and presented in a clean environment. The staff were extremely kind and attentive, making the entire experience exceptional. The location is perfect. Close to everything but not to busy roads. This is, without a doubt, the best hotel we've stayed at so far. Highly recommended!"

The size of the room was amazing for what I paid. Very modern, clean, and comfortable. The staff were friendly and knowledgeable. The breakfast was excellent as well.

Loved the location, beds we’re comfortable and staff was super friendly.

Staff is friendly. Enough parking space all around. The facility is clean. Bed are good, great pillows compared to other hotels. Good Snack area. Breakfast is excellent! Even bags to go if you just want to grab and go. Everything was fresh and hot, can't bit the variety of food, everyone can find something to eat.